Metric Definitions
| Metric Category | Metric Name | Metric Description |
| ATO Reviews | Account Takeover Review Count | The total count of Account Takeover reviews on a given day. |
| Customers | Customer Count | The total count of active customers on a given day. |
| Customers | Customer Percentage | The percentage of active customers on a given day. |
| Disputes | Chargeback Rate By Transaction Date And Count | The total number of transactions with a dispute in the chargeback stage by transaction date, divided by the total number of transactions on the same day. |
| Disputes | Chargeback Value ($USD) By Transaction Date | The value of transactions on a given day that have since been disputed where the dispute is in the chargeback stage, in $USD. |
| Disputes | Chargeback Rate By Transaction Date And Value | The total value of transactions with a dispute in the chargeback stage by transaction date, divided by the total value of transactions on the same day. |
| Disputes | Dispute Rate By Dispute Date And Count | The number of transactions disputed on a given day divided by the total number of transactions on the same day. |
| Disputes | Dispute Count By Dispute Date | The total number of transactions with a dispute by dispute date. |
| Disputes | Chargeback Rate By Chargeback Date And Count | The total number of transactions with a dispute in the chargeback stage by chargeback date, divided by the total number of transactions on the same day. |
| Disputes | Chargeback Count By Chargeback Date | The total number of transactions with a dispute in the chargeback stage by chargeback date. |
| Disputes | Dispute Count By Transaction Date | The total number of transactions with a dispute by transaction date. |
| Disputes | Dispute Value ($USD) By Transaction Date | The value of transactions on a given day that have since been disputed, in $USD. |
| Disputes | Dispute Rate By Transaction Date And Count | The number of transactions on a given day that have since been disputed, divided by the total number of transactions on the same day. |
| Disputes | Transaction Count | The total number of transactions on a given day. |
| Disputes | Dispute Rate By Transaction Date And Value | The value of transactions on a given day that have since been disputed, divided by the total value of all transactions on the same day. |
| Disputes | Chargeback Count By Transaction Date | The total number of transactions with a dispute in the chargeback stage by transaction date. |
| Disputes | Chargeback Rate By Chargeback Date And Value | The total value of transactions with a dispute in the chargeback stage by chargeback date divided by the total value of all transactions on the same day. |
| Disputes | Dispute Rate By Dispute Date And Value | The value of transactions disputed on a given day divided by the total value of all transactions on the same day. |
| Disputes | Chargeback Value ($USD) By Chargeback Date | The total value of transactions with a dispute in the chargeback stage on a given day in $USD. |
| Disputes | Dispute Value ($USD) By Dispute Date | The total value of transactions disputed on a given day in $USD. |
| Logins | Login Percentage | The percentage of logins on a given day. |
| Logins | Login Count | The sum of all logins on a given day. |
| Unique Logins | Unique Customer Login Count | The sum of unique customers logins on a given day. |
| Manual Reviews | Customer Manual Review Percentage | The percentage of customer manual reviews on a given day. |
| Manual Reviews | Customer Manual Review Count | The total count of customer manual reviews on a given day. |
| Manual Reviews | Supplier Manual Review Percentage | The percentage of supplier manual reviews on a given day. |
| Manual Reviews | Supplier Manual Review Count | The total count of supplier manual reviews on a given day. |
| Orders | Order Value (€EUR) | The total value of orders on a given day in €EUR. |
| Orders | Order Percentage | The percentage of orders on a given day. |
| Orders | Order Count | The total count of orders on a given day. |
| Orders | Average Order Value (£GBP) | The average value of orders on a given day in £GBP. |
| Orders | Order Value (local currency) | The total value of orders on a given day in local currency. |
| Orders | Order Value (£GBP) | The total value of orders on a given day in £GBP. |
| Orders | Average Order Value ($USD) | The average value of orders on a given day in $USD. |
| Orders | Average Order Value (local currency) | The average value of orders on a given day in local currency. |
| Orders | Order Value ($USD) | The total value of orders on a given day in $USD. |
| Orders | Average Order Value (€EUR) | The average value of orders on a given day in €EUR. |
| Overall Fraud Rate | Overall Fraud Rate By Dispute Date | The total value of disputed transactions divided by the total value of all transactions over the previous 90 days using the dispute date. |
| Overall Fraud Rate | Overall Fraud Rate By Transaction Date | The total value of disputed transactions divided by the total value of all transactions over the previous 90 days using the transaction date. |
| ATO Reclaims | Account Reclaim Count | The total count of account reclaims. |
| Refunds | Refund Count | The total number of refunds on a given day. |
| Refunds | Refund Percentage | The percentage of refunds on a given day. |
| Transaction Optimisation | Authorisation Success Rate | The number of successful authorisations divided by the number of authorisation attempts. |
| Transaction Optimisation | Transaction Optimisation Transaction Percentage | The percentage of transaction optimisation transactions on a given day. |
| Transaction Optimisation | Authentication Percentage | The percentage of authentication attempts on a given day. |
| Transaction Optimisation | Transaction Optimisation Transaction Count | The number of transaction optimisation transactions on a given day. |
| Transaction Optimisation | Authentication Success Count | The total number of successful authentications reported. |
| Transaction Optimisation | Authentication Success Rate | The count of successful authentications divided by the count of all authentications placed in the same time period. |
| Transaction Optimisation | Authorisation Success Count | The total number of successful authorisations reported. |
| Suppliers | Active Suppliers Percentage | The percentage of active suppliers. |
| Suppliers | Active Suppliers Count | The total count of active suppliers. |
| Tags | Customer Tag Count | Total count of customer tags. |
| Tags | Customer Tag Percentage | The percentage of customer tags on a given day. |
| Tags | Supplier Tag Count | Total count of supplier tags. |
| Tags | Supplier Tag Percentage | The percentage of supplier tags on a given day. |
| Ravelin 3DS | Authentication Rate | The rate of authentications made by Ravelin 3D Secure. |
| Ravelin 3DS | Authentication count | The count of all authentication attempts made through Ravelin 3DS over the past 90 days. |
| Ravelin 3DS | Authentication Value ($USD) | The USD value of authentications made by Ravelin 3D Secure. |
| Ravelin 3DS | Authentication Attempt Count | The count of authentication attempts made by Ravelin 3D Secure. |
| Ravelin 3DS | Successful Authentication Rate | The rate of successful authentications made by Ravelin 3D Secure. |
| Ravelin 3DS | Frictionless vs challenged | This metric looks at successful authentication attempts over the past 90 days. |
| Ravelin 3DS | Cancelled challenges | This metric shows the number of cancelled challenges for all authentication attempts over the past 90 days. |
| Ravelin 3DS | Error codes | This looks at the count of errors that our Server received from a Directory Server or ACS from all authentication attempts. |
| Vouchers | Voucher Check Count | The count of voucher checks for distinct customers on a given day. |
| Vouchers | Voucher Check Percentage | The percentage of voucher checks for distinct customers on a given day. |
Segment Definitions
| Metric Category | Segment Name |
Segment Description
|
| Orders | Currency |
The currency of the order
|
| Orders | Checkout Recommendation |
The recommendation calculated for the order
|
| Orders | Recommendation Reason |
The reason for the recommendation calculated for the order
|
| Orders | Market name |
The market name of the order, if provided
|
| Orders | Market country |
The market country of the order, if provided
|
| Orders | App Platform |
The platform the app runs on, if sent with the order
|
| Orders | App Name |
The name or brand of the app, if sent with the order
|
| Orders | App Domain |
The domain from the URL of the web app, if sent with the order
|
| Orders | Live rule |
The rule responsible for the recommendation on the order
|
| Orders | Test rule |
The rule that would be responsible for the recommendation on the order if it was live
|
| Orders | Order status |
The latest order status received for the order
|
| Orders | Payment method type |
The payment method type of the order, if provided
|
| Orders | Payment method card BIN |
The payment method card BIN of the order, if provided
|
| Orders | Payment method issuing bank |
The Payment method issuing bank of the order, if provided
|
| Orders | Payment method scheme | - |
| Orders | Checkpoint |
Recommendation by checkpoint
|
| Orders | Category |
The category of the recommendation
|
| Customers | Market name |
The market name of the order, if provided
|
| Customers | Market country |
The market country of the order, if provided
|
| Customers | Checkout Recommendation |
The recommendation calculated for the order
|
| Customers | Recommendation Reason |
The reason for the recommendation calculated for the order
|
| Customers | Event type |
The original event type
|
| Customers | Review Status |
The status attributed on the current review
|
| Customers | Previous Review Status |
The status attributed on the last review
|
| Customers | Reviewer Email |
The email of who did the current review
|
| Customers | Previous Reviewer Email |
The email of who did the last review
|
| Customers | Has Unforgiven Chargeback |
The client have at least one unforgiven chargeback
|
| Customers | Checkpoint |
Recommendation by checkpoint
|
| Customers | Category |
The category of the recommendation
|
| Disputes | Liability shifted |
Whether liability was shifted for the dispute
|
| Disputes | Market name |
The market name of the order, if provided
|
| Disputes | Market country |
The market country of the order, if provided
|
| Disputes | App Platform |
The platform the app runs on, if sent with the order
|
| Disputes | App Name |
The name or brand of the app, if sent with the order
|
| Disputes | App Domain |
The domain from the URL of the web app, if sent with the order
|
| Disputes | Currency |
The currency of the order
|
| Disputes | Payment method type |
The payment method type of the order, if provided
|
| Disputes | Payment method scheme |
The payment method scheme for the dispute
|
| Disputes | Payment method card BIN |
The payment method card BIN of the order, if provided
|
| Disputes | Payment method issuing country |
The payment method issuing country for the dispute
|
| Disputes | Payment method issuing bank |
The Payment method issuing bank of the order, if provided
|
| Disputes | 3DS Status |
The status of a 3DS attempt
|
| Disputes | Payment gateway |
Payment gateway
|
| Overall Fraud Rate | Currency |
The currency of the order
|
| Overall Fraud Rate | Payment method scheme |
The payment method scheme of the order
|
| Overall Fraud Rate | 3DS Status |
The status of a 3DS attempt
|
| Manual Reviews |
The email of the manual reviewer
|
|
| Manual Reviews | Name |
The name of the manual reviewer
|
| Manual Reviews | Review Label |
The manual review label
|
| Tags | Tag |
The tag being applied
|
| Tags | Name |
The name of the tagging user
|
| Vouchers | Action |
The Action recommended for the voucher
|
| Logins | Status |
The status of the login (successful or failed)
|
| Logins | Mechanism |
The mechanism associated with the login attempt (for example password or social sign in)
|
| Logins | Social Provider |
The social provider associated with the login attempt if social sign in is used
|
| Logins | IP Address Country |
The IP address country associated with the login attempt
|
| Logins | Device Type |
The device type associated with the login attempt
|
| Logins | Password in breached database |
Whether or not the password associated with the login attempt is in our breached credential database
|
| Logins | Username in breached database |
Whether or not the username associated with the login attempt is in our breached credential database
|
| Logins | Login Recommendation |
The recommendation provided for the login
|
| Logins | Recommendation Reason |
The reason for the login recommendation
|
| Logins | Market country |
The market country of the order, if provided
|
| Logins | Live rule |
The rule responsible for the recommendation on the order
|
| Logins | Test rule |
The rule that would be responsible for the recommendation on the order if it was live
|
| Logins | Checkpoint |
Recommendation by checkpoint
|
| Logins | Category |
The category of the recommendation
|
| ATO Reviews | Reviewer |
The name of the manual reviewer
|
| ATO Reviews | Entity type |
The original entity reviewed
|
| ATO Reclaims | (no segments) | - |
| Unique Logins | (no segments) | - |
| Refunds | Currency |
The currency of the order
|
| Refunds | Refund Reason |
The reason for the recommendation calculated for the refund
|
| Refunds | Refund Type |
The type of refund, whether it is for a repayment, an exchange or replacement of the original item
|
| Refunds | Refund Recommendation |
The recommendation calculated for the refund
|
| Refunds | Initiated By |
Who initiated the refund
|
| Refunds | Refund Status |
The status of the refund
|
| Refunds | Policy |
The policy associated to the refund
|
| Refunds | Payment Method Issued To |
The payment method where the refund amount was processed
|
| Refunds | Order's App Domain |
The domain from the URL of the web app, if sent with the order
|
| Refunds | Order's App Platform |
The platform the app runs on, if sent with the order
|
| Refunds | Order's App Name |
The name or brand of the app, if sent with the order
|
| Refunds | Order's Market Country |
The market country of the order
|
| Refunds | Order's Market City |
The market city of the order
|
| Refunds | Order's Market |
The market of the order
|
| Refunds | Order has a dispute |
Whether the order has a dispute
|
| Refunds | Live rule |
The rule responsible for the recommendation on the order
|
| Refunds | Test rule |
The rule that would be responsible for the recommendation on the order if it was live
|
| Suppliers | Score Threshold |
The recommendation associated to the score threshold
|
| Suppliers | Market name |
The market name of the order, if provided
|
| Suppliers | Market city |
The market city of the order, if provided
|
| Suppliers | Market country |
The market country of the order, if provided
|
| Suppliers | Group Name |
The name of the group the supplier is associated with
|
| Suppliers | Category |
The supplier category
|
| Suppliers | Supplier type |
The supplier type
|
| Transaction Optimisation | Payment fraud action |
The payment fraud recommendation calculated for the order
|
| Transaction Optimisation | Currency |
The currency of the order
|
| Transaction Optimisation | Payment method card BIN |
The payment method card BIN of the order, if provided
|
| Transaction Optimisation | Payment method issuing bank |
The Payment method issuing bank of the order, if provided
|
| Transaction Optimisation | Payment method card scheme |
The payment method card scheme of the order, if provided
|
| Transaction Optimisation | Payment gateway |
Payment gateway
|
| Transaction Optimisation | Acquirer BIN |
The BIN (Bank Identification Number) of the acquirer
|
| Transaction Optimisation | Merchant category code |
The Merchant Category Code associated with the transaction.
|
| Transaction Optimisation | Final transaction state |
The most recent state of a transaction that is sourced by each change in state during a its lifetime.
|
| Transaction Optimisation | 3DS version |
3DS version clients send on the API request for a given transaction
|
| Transaction Optimisation | Authentication challenge |
The 3DS authentication flow when a step-up authentication was initiated or not.
|
| Transaction Optimisation | Electronic commerce indicator |
The Electronic Commerce Indicator (ECI) value returned by the issuer after authentication was attempted.
|
| Transaction Optimisation | Authentication recommendation honoured |
Whether the transaction optimisation recommendation in Authenticate route is relayed to the gateway and Ravelin is updated with related 3DS data.
|
| Transaction Optimisation | Authentication after soft decline |
Authentication transactions that were preceded by an Authorization attempt that the issuer asked for the transaction to be authenticated.
|
| Transaction Optimisation | Authorisation recommendation honoured |
When Ravelin recommended Authorisation and we were updated that an authorisation was attempted and successful
|
| Transaction Optimisation | Recommended route |
The transaction optimisation recommendation for route, authenticate or authorise.
|
| Transaction Optimisation | Recommended exemption |
The transaction optimisation recommendation for specific SCA exemption
|
| Transaction Optimisation | Live rule |
The rule responsible for the recommendation on the order
|
| Transaction Optimisation | Test rule |
The rule that would be responsible for the recommendation on the order if it was live
|
| Ravelin 3DS | Payment method scheme |
Indicates which card scheme the card associated with the cardholder being authenticated uses.
|
| Ravelin 3DS | Payment method issuing bank |
Indicates which issuing bank issued the card associated with the cardholder being authenticated.
|
| Ravelin 3DS | Payment method country issued |
Indicates which country the card associated with the cardholder being authenticated is located.
|
| Ravelin 3DS | 3DS device channel |
Indicates which device channel was used (one of Browser, App or 3DS Requestor Initiated).
|
| Ravelin 3DS | 3DS protocol version |
Indicates which version of 3DS was used (eg: 2.1.0).
|
| Ravelin 3DS | Acquirer BIN |
The BIN associated with the acquirer processing the related transaction.
|
| Ravelin 3DS | Merchant identifier |
Indicates the acquirer-assigned Merchant ID that was used in the AReq message.
|
| Ravelin 3DS | Merchant category code |
Indicates the Merchant Category Code that was used in the AReq message.
|
| Ravelin 3DS | Currency |
Based on the purchase currency conditionally used in the AReq message, which is converted from the numeric currency code to the alphanumeric equivalent
|
| Ravelin 3DS | 3DS challenge indicator |
Indicates whether a challenge or possibly an exemption was requested by the 3DS Requestor (the client/our 3DS Server).
|
| Ravelin 3DS | Authentication type |
Indicates the authentication type used, such as Dynamic, Static or Out-of-Band.
|
| Ravelin 3DS | 3DS transaction status |
Indicates the final transaction status, such as ‘Authentication Successful (Y)’.
|
| Ravelin 3DS | 3DS transaction status reason |
Indicates the final transaction status reason.
|
| Ravelin 3DS | Electronic commerce indicator |
The latest Electronic Commerce Indicator value associated with the authentication attempt, which helps to explain what happened with the authentication. Eg: ‘Authentication successful (02)’.
|
| Ravelin 3DS | 3DS challenge cancelled indicator |
Indicates whether a challenge or possibly an exemption was requested by the 3DS Requestor (the client/our 3DS Server), eg: values such as ‘Challenge requested’ or ‘No challenge requested - TRA already performed’.
|
| Ravelin 3DS | Liability shifted |
A quick way for users to determine whether an authentication attempt is likely to have resulted in liability for the transaction being shifted to the issuer (in case of a fraud-related chargeback).
|
| Ravelin 3DS | Authenticated |
A quick way to distinguish between successfully authenticated and unsuccessfully authenticated transactions (’true’ / ‘false’).
|
| Ravelin 3DS | Frictionless |
A quick way for users to distinguish between frictionless authentications (values including both ‘Frictionless’ and ‘Challenged’).
|
| Ravelin 3DS | 3DS error code |
The error code our Server received from the Directory Servers (eg: 203).
|
| Ravelin 3DS | 3DS error component |
The component that received the error message (eg: Server).
|
| Ravelin 3DS | 3DS error description |
The description associated with the error code (eg: Data element not in the required format or value is invalid).
|
| Ravelin 3DS | 3DS error message type |
The 3DS message associated with the error (eg: ARes).
|