The analytics section of the platform gives you additional information about fraud trends at your company. The reports also give you insight into how Ravelin is performing. There are two main sections, Dashboards and Custom Reports.
There are several default reports Ravelin provides within the Dashboards section of Analytics. You can switch between the dashboards via the drop down menu at the top left of the page.
You can access the following default dashboards:
- Fraud Overview
- Ravelin performance - orders
- Ravelin performance - customers
- Account Takeover (only visible to customers sending Login data)
- My Dashboard
- Team Dashboard
If you would like to further explore any of the default reporting provided and segment or filter the data you can click on the View Report button. This takes you to a Custom reports view which allows you to segment, limit and filter the data.
Create reports allows you to generate your own reporting so you can find the information you are most interested in.
The segments available depend on the metric you select.
Filtering the Data
You can adjust the date range of the data displayed by selecting the date range you are interested in. Filters can also be used to show more specific data. Available filters depend on the metric selected but include things like:
- Payment method (type, card bins, issuing countries, issuing banks, card schemes)
- Market (name and countries)
You can add up to three filters to the report and can remove all filters by selecting the Clear filters button on the top right.
Depending on what you search for, the data displayed on the graph may be truncated to show the top 15 segment values only.
Viewing the Data
Once you've selected your metric and segments, you can choose the time window for which you'd like to visualise your data. Chargeback and Order metrics also allow you to view the report as either weekly or monthly, while all reports support being viewed daily.
You can view the results for your report in two ways on the graph, either as an overlay or as a stacked line graph. If you hover over the line, you will see the date and details on the segment you selected.
Underneath the graph, the report will display as a table. This will show the last 14 days of data.
You can bookmark reports in order to share or revisit a specific report you create.
You can also save some time for yourself and your team by saving your favourite reports into your personal dashboard, or team dashboard. Click Saved Report on any report will open the following form, which allows you to set a name and description, and choose if you want to save it just for yourself or for the team.
You can find these personal dashboards in the Dashboard tab, and from there you can view your existing saved reports and delete any reports that you no longer need.
You can download the data for the default and custom reports as a CSV by selecting the Export full CSV option to the top right of the table. The download will show all the data for the date range selected.
You can add annotations to your Custom Reports to keep track of historical events in your data. To create an annotation, hover over a data point in your Custom Report graph and click on the add annotation icon. Then simply type in your annotation and hit save.
You can view existing annotations by clicking on any of the annotation icons below the graph, or by clicking the 'Show Annotations' option under the graph.
To save time when looking at reports with many segments, you can isolate segments by holding the Option (Mac) or Alt (Windows) key and clicking a label in the legend.