What is the customer profile?
The customer profile is a detailed view of what we know about your customer. This feature is only available for our Enterprise clients.
Here's a quick intro to all the different components.
On the left side of the screen, you can see the customer list. This can be hidden away by clicking the little arrows.
There is a counter to let you know where you are on the list and a handy search function when you're looking for a specific customer. This list is created through the filters you used on customer list on the Customers page. The "needs review" toggle will help you find the people that haven't been reviewed yet and create a work queue.
A customer on this list will display the recommended Ravelin action for the customer, name and email address, the fraud score and whether or not the customer has been reviewed already.
At the bottom of the customer list, you can also scan through the pages of the list by using the arrows.
On the top banner you see the last action Ravelin suggested for the customer. This can be “Allow”, “Prevent” or “Review”.
You can also see if a Manual Review has been done on the given customer, whether he was marked as a genuine or a fraudster customer.
In order to Manual Review a customer you can use the “Review” button and review the customer as genuine or fraudster.
- When reviewing as genuine, it means Ravelin will allow all orders from this customer.
- When reviewing as fraudster, it means Ravelin will prevent all orders from this customer.
To undo the manual review you can just click on the review you gave the customer.
Customer Profile Glance
Here you will see top-level information about the customer. It includes the last seen location, Ravelin fraud score and customer ID. You can add or remove someone from the watchlist. There's an overview of linked customers and the button to take you to the connections.
In the overview section an analyst can see the reasons why Ravelin recommend a given action.
Manual Review will be displayed if there is manual review against or for the customer and will also present who made the review and when.
Ravelin section will include all the sources Ravelin uses to evaluate a customer,
- Fraud scores
For each triggered source there will be an associated action “Allow”, “Prevent” or “Review”, represented by the “Ravelin action dot”.
There is also an “IN EFFECT” label that will be displayed only in one given source and represents the main reason behind the ravelin last action.
There are tabs for each type of data we collect to give a more detailed view of the customer's history.
- Payment methods
They all have useful counters next to them to facilitate at a glance views.