You'll find the Orders List by opening the Explore app in the Ravelin Dashboard and selecting "Orders" from the top menu.
By default, the Orders List is sorted by order date, in a descending order. Click on any order ID or email address to open the order within the relevant Customer Profile.
You can apply a number of filters to find what yoFilters are a great way to find orders of interest. To explore orders that match any number of criteria, use the filters on the left side panel and filter by as many attributes as you like. If there are filters you use frequently, you can save them so they can be applied easily.
You can refine your search by use the filters on the left. You can filter chargebacks by:
- order date
- last action
- payment method type
- failed transactions
- market name
- chargebacks (dispute and update date, status, reason code and gateway)
If you’re missing any filters in this list, Ravelin is probably not receiving the required information through your integration. If this is the case, please reach out to us at email@example.com.
You can sort the Orders List by value and order date by clicking on the relevant column title.
Please note that the Orders List currently shows all orders from the 15th of November onwards.