What is Ravelin Connect?
Ravelin Connect lets you see connections across customers, emails, telephone numbers, devices and credit cards in a simple, easy-to-use visualisation. Whether it’s investigating fake accounts or uncovering fraud rings, Ravelin Connect is the perfect complement to a merchant’s existing fraud tools.
You can search for a customer’s email address, phone number or id and instantly see all that is connected to the customer.
How can I discover a network?
Go to the Ravelin Connect app.
Type in an email, phone number or id of the customer you are looking for.
If a network exists you will see a network overview and the network graph with all the connections.
If you are an Enterprise client, you can also access a customer’s network by clicking the 'View Connect' button on the customer's profile page.
How does Ravelin create networks?
Ravelin creates networks by connecting customers that share any of the following:
- Telephone numbers
- Email addresses
- Payment Methods
How do I know if a network contains fraud?
On a customer's network page, the left-hand panel displays stats about the customers in the network. A customer's network contains fraud if there is one or more reviewed fraudster or chargeback within the network.
To view how a customer is connected to a fraud source, click the 'Direct Path' toggle. This will display the customer's closest path to a fraud source.
How can I delete a link between two nodes in a network?
If you think that two customers should not be connected to each other, you may wish to delete the connection between the two customers.
To delete a link between two nodes in a network:
- Click the 'Edit graph' button at the bottom left.
- Select the link you wish to delete.
- Confirm that you wish to proceed with deleting the link.
- View the update network.
Note: Once you delete a link, you will not be able to reconnect it.
How can I get more information about a network?
Network Insights shows you the score distribution, last action and top email domain providers for the network you are investigating. If you don't want to see this information, you can use the toggle in the panel on the left to turn it off.
If you want to view information for a specific node, you can see the score and last action for a customer if you hover over the customer node.